Why can’t you quote online or by phone?

Why can’t you quote online or by phone?

11:37 16 March in

At UK Loft Boarding, we prioritize transparency, professionalism, and customer protection. Therefore, we refrain from providing estimates over the phone or online and instead, conduct a FREE no-obligation, no-pressure survey. Here’s why we choose this approach:

1. Safe Trader Membership: We are proud members of the Safe Trader organization, which is overseen by our local county council. This membership guarantees that our company has undergone strict vetting and complies with trading standards, safeguarding our customers from fraud, rogue traders, or unfair business practices.

2. Code of Practice: As a Safe Trader member, we are bound by a code of practice that upholds the “Sales of Goods Act 1979.” This stipulates that we must provide a physical quote written out for you at your home after a comprehensive survey of your loft space.

3. Accurate and Fixed Pricing: Our qualified and trained loft storage surveyor visits your home to assess the work required. Through precise measurements and detailed discussions about your loft’s specific needs, we ensure an accurate and fixed price quote. This means the quoted price will not change unless you choose to add extra services.

4. Legal Protection: A quote serves as a legally binding contract of work between our company and you, offering you legal protection throughout the project.

5. Estimates vs. Quotes: Unlike an estimate received via phone, message, or email, which is merely a guess and can lead to unexpected extra costs, a quote provides clarity and protects you from unforeseen expenses.

6. Commitment to Professionalism: We firmly believe that guessing the work required in your loft is unprofessional and unacceptable. Through our in-person survey, we provide accurate information and discuss all aspects of the project, ensuring you are fully informed.

By conducting a thorough survey and providing a written quote, we aim to offer you the most reliable and satisfactory loft boarding service. Our Local Authority Membership No. STMNO8UNIT/1 in the LCC Safe Trader Scheme since 2014 further validates our commitment to professionalism and customer satisfaction.

We appreciate your understanding and look forward to serving you with our top-notch loft boarding services. If you have any further questions or would like to schedule a survey, feel free to get in touch with us.